Pets at Home Axminster - Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

Open Hours of Pets at Home Axminster

  • Monday: 9 am–7:30 pm
  • Tuesday: 9 am–7:30 pm
  • Wednesday: 9 am–7:30 pm
  • Thursday: 9 am–7:30 pm
  • Friday: 9 am–7:30 pm
  • Saturday: 9 am–7 pm
  • Sunday: 10:30 am–4:30 pm

Introduction

Nestled in the heart of Axminster, Devon, Pets at Home Axminster is a beloved local pet store that has been serving the community for many years. This branch is part of the larger Pets at Home chain, one of the UK's leading pet care retailers. Pets at Home Axminster is committed to providing a comprehensive range of pet food, accessories, and services to ensure that every pet in Axminster and its surrounding areas lives a happy and healthy life.

Main Services

  • Pet Food and Accessories: The store offers a wide variety of pet food and accessories for dogs, cats, small pets, birds, and fish. They stock well-known brands as well as their own range, AVA, which is designed to provide high-quality nutrition at affordable prices.
  • Pet Care Advice: The knowledgeable and passionate staff at Pets at Home Axminster are always on hand to provide expert advice on pet care, nutrition, and behavior. They can help you choose the right food and accessories for your pet and offer guidance on training, grooming, and health care.
  • In-Store Services: The store offers a range of on-site services, including pet grooming, pet passports, and microchipping. Their Grooming Salon is equipped with the latest tools and products to ensure your pet looks and feels their best. The pet passport service makes it easy to travel with your pet, and the microchipping service helps keep your pet safe and secure.
  • Pets at Home Services Plan: The store offers the Pets at Home Services Plan, a free loyalty program that provides members with exclusive discounts, offers, and rewards. Members also enjoy free access to the Pets at Home Veterinary Clinic online service, which offers advice and support from qualified veterinary professionals.

Location and Access

Pets at Home Axminster is located at West Street, in the center of Axminster, making it easily accessible for both locals and visitors. The store is situated near the town's main shopping area, with plenty of nearby parking options. The nearest car park is the West Street Car Park, which is just a short walk away. The store is also wheelchair-accessible, with a dedicated entrance and parking spaces available.

For those using public transportation, Axminster Train Station is approximately a 15-minute walk from the store. Several bus services also stop nearby, including the Stagecoach Gold service, which connects Axminster to other towns in the region.

Featured Characteristics

  • Wide Product Range: Pets at Home Axminster stocks a vast range of products, from pet food and accessories to toys, beds, and grooming tools. They cater to all pet types and sizes, ensuring that every pet parent finds what they need under one roof.
  • Experienced Staff: The store's staff are highly trained and experienced in pet care. They are always happy to help and provide tailored advice to ensure your pet's well-being.
  • Community Involvement: Pets at Home Axminster is actively involved in the local community. They support local animal charities and regularly host in-store events and workshops to educate pet owners and promote responsible pet care.
  • Easy Online Ordering: Pets at Home offers a user-friendly online platform that allows customers to shop from the comfort of their homes. The store also provides convenient in-store pick-up and delivery options for online orders.

Practical Information

  • Address: Pets at Home Axminster, West St, Axminster EX13 5NX, United Kingdom
  • Phone:1297631796
  • Website:petsathome.com
  • Opening Hours: Monday to Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 5:30 PM, Sunday: 10:30 AM - 4:30 PM
  • Payment Methods: Cash, Credit/Debit Cards, NFC Mobile Payments

Positive Aspects from Reviews

Pets at Home Axminster has received numerous positive reviews from satisfied customers. Here are some of the most frequently mentioned aspects:

  • Excellent Customer Service: Many customers have praised the store's staff for their friendliness, knowledge, and willingness to help. One customer wrote, "The staff are always so helpful and friendly, they really go above and beyond to assist you."
  • Wide Variety of Products: Customers appreciate the wide range of products available at the store. A customer commented, "I'm always amazed at the variety of products they have in-store. I can always find what I need for my pets."
  • Competitive Prices: Pets at Home Axminster is often praised for its competitive pricing. A customer noted, "The prices are very reasonable, and they often have sales and offers running."
  • Convenient Location: The store's central location and easy access have been highlighted by many customers. A customer wrote, "The store is so convenient, it's right in the center of town and has plenty of parking nearby."

With an average rating of 4.5/5 from over 500 reviews on Google My Business, Pets at Home Axminster has clearly made a positive impact on the local community. The store's commitment to providing quality products, expert advice, and excellent customer service has earned it a reputation as a trusted and valued local pet store.

Frequently asked questions about Pets at Home Axminster

What services does Pets at Home Axminster offer?

They offer pet food and accessories, pet care advice, in-store services like grooming and microchipping, and a loyalty program with exclusive benefits.

What brands do they stock?

They stock well-known brands and their own range, AVA, which offers high-quality nutrition at affordable prices.

Is the store wheelchair-accessible?

Yes, Pets at Home Axminster is wheelchair-accessible with a dedicated entrance and parking spaces.

How can I get to the store using public transportation?

Axminster Train Station is approximately a 15-minute walk from the store, and several bus services also stop nearby.

What is the Pets at Home Services Plan?

It's a free loyalty program that provides members with exclusive discounts, offers, and rewards, including free access to the Pets at Home Veterinary Clinic online service.

Reviews of Pets at Home Axminster

Pets at Home Axminster - Axminster
sl
5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Pets at Home Axminster - Axminster
Guy S.
1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Pets at Home Axminster - Axminster
Louis H.
5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Pets at Home Axminster - Axminster
Chloe M.
5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Pets at Home Axminster - Axminster
Martin M.
5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Pets at Home Axminster - Axminster
Adrian W.
5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Pets at Home Axminster - Axminster
Jerry F.
4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Pets at Home Axminster - Axminster
Mike V. P.
5/5

Great service, very polite and helpful friendly staff