Birmingham Mind - Birmingham

Address: Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom.
Phone:1216088001.
Website: birminghammind.org
Specialties: Corporate office, Charity.
Other points of interest: Toilet.
Opinions: This company has 32 reviews on Google My Business.
Average opinion: 3.9/5.

Location of Birmingham Mind

Birmingham Mind Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom

1216088001

Open Hours of Birmingham Mind

Monday: 9 am–11 pm
Tuesday: 9 am–11 pm
Wednesday: 9 am–11 pm
Thursday: 9 am–11 pm
Friday: 9 am–11 pm
Saturday: 9 am–11 pm
Sunday: 9 am–11 pm

Introduction to Birmingham Mind

Birmingham Mind, situated at Quay Place, is a distinguished charitable organization dedicated to providing high-quality, person-centered mental health services in the heart of the United Kingdom's second-largest city. With a commitment to empowering individuals and promoting mental wellbeing, Birmingham Mind offers a comprehensive range of services tailored to meet the diverse needs of its community.

Main Services

Mental Health & Wellbeing Hubs:Birmingham Mind operates several hubs across the city, providing accessible and welcoming spaces for individuals to seek support, engage in activities, and connect with others. These hubs offer a range of services, including counseling, advocacy, and peer support.
North Star Navigation Service: This service offers one-to-one support for individuals navigating the complex mental health system. The North Star team works with clients to develop personalized care plans, ensuring they access the most appropriate services and resources.
Residential Care & Supported Accommodation: Birmingham Mind offers a range of housing options for individuals with mental health needs, providing safe, supportive, and affordable living environments. This includes 24/7 staff support, as well as independent living opportunities.
Talking Space (Incl. Crisis Support): Talking Space provides a safe and confidential space for individuals to discuss their mental health concerns and receive immediate, professional support. This includes crisis intervention, counseling, and practical guidance.
Community Development Worker Service: This service works closely with local communities to raise awareness of mental health issues, challenge stigma, and promote mental wellbeing. Community Development Workers facilitate support groups, deliver training, and engage with local organizations to create positive change.
Helpline: Birmingham Mind's helpline offers a confidential, listening ear for anyone in mental distress or emotional turmoil. The helpline is staffed by trained volunteers and available throughout the week.
Rookery Gardens: Rookery Gardens is Birmingham Mind's social enterprise, providing supported employment and training opportunities for individuals with mental health needs. The enterprise offers a range of services, including gardening, maintenance, and catering.

Location and Access

Birmingham Mind's headquarters can be found at Quay Place, 92-93 Edward St, in the heart of Birmingham's city center. The building is easily accessible, with several public transportation options nearby:

Bus: Multiple bus routes serve the nearby Bull Street and Corporation Street stops, including services 1, 35, 36, and 37.
Train: New Street Station, the largest railway station in the United Kingdom outside of London, is just a short walk away.
Car: Limited on-street parking is available, with several nearby car parks, including the High Street Plaza and New Street Station car parks.

Featured Characteristics

Birmingham Mind stands out due to several unique characteristics that set it apart from other mental health service providers:

Person-centered Approach: Birmingham Mind's services are tailored to the unique needs and preferences of each individual, empowering them to take control of their own mental health journey.
Community Focus: The organization is deeply rooted in Birmingham's diverse communities, working closely with local residents, businesses, and other organizations to create positive change and promote mental wellbeing.
Holistic Support: Birmingham Mind offers a broad range of services, from crisis intervention and counseling to employment support and housing. This comprehensive approach ensures that individuals receive the most appropriate support for their needs.
Social Enterprise: Rookery Gardens, Birmingham Mind's social enterprise, generates income while providing valuable employment opportunities for individuals with mental health needs, fostering their personal growth and skills development.

Practical Information

Address: 92-93 Edward St, Birmingham B1 2RA, United Kingdom
Phone:1216088001
Website:birminghammind.org
Opening Hours: Monday to Friday, 9:00 AM - 5:00 PM
Toilet: Available on-site

Positive Aspects from Reviews

With an average rating of 3.9/5 from 32 Google reviews, it is clear that Birmingham Mind is highly regarded by its service users and the wider community. Some of the most frequently praised aspects of the organization include:

Compassionate and Understanding Staff: Many reviewers highlight the kindness, empathy, and professionalism of Birmingham Mind's staff, noting that they feel truly listened to and supported.
Accessible Services: Several reviewers mention the convenience and accessibility of Birmingham Mind's services, with particular praise for the helpline and the wide range of support options available.
Positive Impact on Mental Health: Many individuals share that Birmingham Mind's services have had a significant, positive impact on their mental health and wellbeing, enabling them to better manage their conditions and improve their quality of life.

Birmingham Mind's commitment to providing high-quality, personalized mental health support has clearly resonated with its service users, resulting in a wealth of positive feedback and a strong reputation within the local community.

Frequently asked questions about Birmingham Mind

What services does Birmingham Mind offer?

Birmingham Mind offers mental health & wellbeing hubs, North Star navigation, residential care, talking space, community development, helpline, and Rookery Gardens social enterprise.

Where is Birmingham Mind located?

Birmingham Mind's headquarters is at Quay Place, 92-93 Edward St, Birmingham, with accessible public transportation options.

What is the North Star Navigation Service?

The North Star service provides one-to-one support for individuals navigating the mental health system, developing personalized care plans.

What is Rookery Gardens?

Rookery Gardens is Birmingham Mind's social enterprise offering supported employment and training opportunities for individuals with mental health needs.

How can I access Birmingham Mind's helpline?

Birmingham Mind's helpline is staffed by trained volunteers and available throughout the week, offering a confidential listening ear for anyone in mental distress.

Reviews of Birmingham Mind

Lauren G.

1/5

They are very inappropriate by acting judgemental at times judging you like a book by its cover before you even explain yourself. Sometimes they don’t consider how their behaviour is impacting autistic people emotionally by manipulating autistic people, they are not actually listening to their true feelings. My life has been much better since I’ve not spoke to them. They’re not worth speaking to as they’re clearly a hopeless service ha ha ha. I’ve no longer had disrupted sleep since not speaking as if they’ve been the main problem all my life. They are a terrible/disgusting service. Plus they’re very rude and dismissive in many ways, plus insult you. calls have never ever helped to be honest. They have significant lack of empathy. They’re meant to help people with anxiety which they don’t clearly because when some people have fear and need to speak about their feelings and sometimes people have anxiety about wanting to be prepared with self-defence because of previous experiences, they’re clearly a useless service with helping people as they’re not showing support and they are clearly ignorant with autism and they clearly bully people over their disabilities which means they like to harm people instead of helping. They are not a safe place as they tried to attack people over their brain conditions in order to make someone feel worse instead of better so I love it that I’ve had a luxury life once I’ve stopped speaking to them. Samaritans and sainline are better services.

Brock L.

1/5

Terrible I was a tenant 12 years ago. I complained bout tenant deliberately setting off fire drills at golden hillock road. They did nothing at all. Affected my mental health badly I had to vacate the flat. Was really upset caus I liked the flat. But the constant fire alarm affected me so bad I had to give up the flat. & all caus mind allowed couple trouble makers to live there!

Jonni

5/5

Very helpful service that communicates well with my community mental health team.

Abby A.

4/5

Their helpline volunteer staff I've connected with online; Alisha especially helped me on a very difficult day earlier this year and she has a way of explaining things that can help you shift perspective, even if just a little bit. Stuart also during one time I was experiencing anxiety whilst coming back online again and I felt grounded after speaking with him. 🙏🏾 They state they offer emotional support but this is probably something that would mean something different to different people. .In future I hope to volunteer my time..

Eddiejacey H.

1/5

Wouldn’t bother. Didn’t help in the slightest, was greeted with a rude and dismissive member of staff. Made me feel worse than before I phoned

aveen N.

5/5

Nithya is the lady working in the office She is so kind and professional She deserves 5 starts

RT O.

1/5

The helpline call I had was pretty bad. Trying to get to the help line, they didn't even help. They just said, have you gone for a walk? You need to talk to your doctors well. I Ve tried all that type of stuff. Were not interested at all. You meant to be helping people yet all you did was just say. Have you done this? Have you done that? It was like a checklist. It's not good enough that these people are paid not care

Sayma A.

1/5

Disappointed with this charity. Did a fundraiser for them and requested speakers. The speakers from the charity cancelled a day before the event. Unprofessional, did the event without their support and then contacted them with the amount we raised and provided them with a contact on how to collect the money. They then communicated if they didn't get the money asap it would "lead to us taking further action". Generally impatient and rude, no support but want the money asap. So disappointed with a charity that represents such a good cause.

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