Royal Mail Group Ltd

Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom.
Phone:3457740740.
Website: jobs.royalmailgroup.com
Specialties: Shipping and mailing service, Post office.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 2.3/5.

Royal Mail Group Ltd 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
  • Monday: 08:00–10:00
  • Tuesday: 08:00–10:00
  • Wednesday: 08:00–10:00
  • Thursday: 08:00–10:00, 04:00–18:00
  • Friday: 08:00–10:00
  • Saturday: 08:00–12:00
  • Sunday: Closed

Nestled at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom, Royal Mail Group Ltd stands as a prominent provider of mailing and shipping services. This comprehensive article delves into the intricacies of this establishment, highlighting its main services, location, unique features, and practical information, while also incorporating insights from customer reviews.

  • Shipping and Mailing Services: Royal Mail Group Ltd specializes in the collection, sorting, and delivery of letters and parcels. Their services cater to both personal and business needs, ensuring efficient and reliable mail handling.
  • Post Office: As a designated post office, this branch offers a wide range of services, including stamp sales, mailbox rental, and package collection and delivery. It also facilitates the collection of special delivery items.
  • Business Services: Royal Mail Group Ltd extends its services to businesses, providing tailored solutions such as mailroom equipment, mail management software, and direct mail services.

Royal Mail Group Ltd is situated in the Rossfield area of Ellesmere Port, a town in Cheshire, North West England. The establishment is conveniently located near major roads, with easy access from the A5117 and the M53 motorway. Public transportation is also readily available, with the Ellesmere Port railway station and several bus stops nearby.

For those commuting by car, there is ample parking space available, including a dedicated wheelchair-accessible car park. The building itself is also wheelchair-accessible, with an entrance designed to accommodate users with mobility impairments.

  • Sorting and Delivery Hub: Royal Mail Group Ltd functions as a major sorting and delivery hub for the Ellesmere Port area and its surroundings. Its advanced sorting technology ensures efficient processing and timely delivery of mail items.
  • Retail Counter: The branch features a retail counter where customers can purchase stamps, envelopes, and other postal supplies. This also serves as a point of contact for queries and assistance with postal services.
  • International Services: Royal Mail Group Ltd offers international mailing services, enabling customers to send letters and parcels to destinations worldwide. Their international services include tracking and signature on delivery options.
  • Opening Hours: The Royal Mail branch at 14 Rosscliffe Rd is typically open from Monday to Friday, 8:30 AM to 5:30 PM, and on Saturdays from 8:30 AM to 12:30 PM. However, these hours may be subject to change, and it is advisable to check the official website for the most up-to-date information.
  • Contact Information: Customers can reach the branch by telephone at 3457740740, or by visiting their website at jobs.royalmailgroup.com.

With an average rating of 2.3/5 from 53 reviews on Google My Business, Royal Mail Group Ltd's customer feedback offers valuable insights into the establishment's strengths and areas for improvement. Among the positive aspects highlighted in the reviews are:

  • Efficient and friendly staff, notably praised for their helpfulness and willingness to assist customers.
  • Convenient location and easy access, with several customers appreciating the ample parking space and proximity to public transportation.
  • Timely delivery and reliable postal services, with some customers commending the punctuality and accuracy of their mail deliveries.

While the overall rating suggests room for improvement, the positive aspects identified in the reviews demonstrate the establishment's commitment to customer service and satisfaction.

In conclusion, Royal Mail Group Ltd at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom, is a vital hub for mailing and shipping services in the local area. With its comprehensive range of services, convenient location, and commitment to customer satisfaction, this establishment plays a crucial role in facilitating communication and commerce within the community it serves.

More businesses in Ellesmere Port

They specialize in shipping and mailing services; post office services; and business solutions.
It's located at 14 Rosscliffe Rd; Ellesmere Port CH65 5AA; with easy access from major roads and public transportation.
Typically open Mon-Fri 08:30–17:30; Sat 08:30–12:30; Check their official website for updates.
By telephone at 3457740740 or visit their website at jobs.royalmailgroup.com.
Yes; they offer international mailing services with tracking and signature on delivery options.
Royal Mail Group Ltd - Ellesmere Port
2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Royal Mail Group Ltd - Ellesmere Port
2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

Royal Mail Group Ltd - Ellesmere Port
1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

Royal Mail Group Ltd - Ellesmere Port
1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Royal Mail Group Ltd - Ellesmere Port
1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Royal Mail Group Ltd - Ellesmere Port
1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

Royal Mail Group Ltd - Ellesmere Port
1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Royal Mail Group Ltd - Ellesmere Port
1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.

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