O2 Shop West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi‑Fi, Wi‑Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

Location of O2 Shop West Bromwich

O2 Shop West Bromwich 33 New Sq, West Bromwich B70 7PP, United Kingdom

Contact

Open Hours of O2 Shop West Bromwich

Open today until 17:30.

Monday: 09:00–17:30
Tuesday: 09:00–17:30
Wednesday: 09:00–17:30
Thursday: 09:00–17:30
Friday: 09:00–17:30
Saturday: 09:00–17:30
Sunday: 11:00–17:00

Introduction

Nestled in the heart of West Bromwich, the O2 Shop West Bromwich is a beacon for telecommunications services and mobile device enthusiasts. Situated at 33 New Square, this store is a go-to destination for anyone seeking expert advice, the latest mobile devices, and exceptional customer service. With a commitment to providing a seamless customer experience, O2 Shop West Bromwich caters to a wide range of needs, from mobile phone repairs to in-store pick-ups.

Main Services

Mobile Phone Sales: O2 Shop West Bromwich offers a wide range of the latest mobile devices from leading brands like Apple, Samsung, and more. Their experienced staff provides expert guidance to help customers find the perfect phone tailored to their needs.
Mobile Phone Plans: Customers can explore various O2 tariffs, including SIM-only plans, pay monthly contracts, and family plans. The store's team assists in selecting the best plan that suits individual or family usage.
Mobile Phone Repairs: The store offers a mobile phone repair service, addressing issues such as screen replacements, battery issues, and water damage. Their skilled technicians ensure quick and efficient repairs, getting customers back to connected lifestyles.
Accessories: O2 Shop West Bromwich stocks a variety of mobile accessories, including cases, screen protectors, chargers, and headphones, to protect and enhance customers' mobile devices.
Upgrade and Renewal: The store facilitates mobile upgrades and renewal services, allowing customers to upgrade their devices or plans hassle-free.
Business Services: O2 Shop West Bromwich caters to business customers, providing tailored mobile solutions, including mobile broadband and business phone plans.

Location and Access

The store is conveniently located in the heart of West Bromwich, at 33 New Square. This prime location offers easy access to nearby attractions, such as Sandwell Valley Country Park and the historic Hawthorns Stadium, home to West Bromwich Albion Football Club.

Reaching the store is straightforward, with several transportation options available:

By Train: West Bromwich Central Station is a short 5-minute walk away, with regular services to Birmingham and other nearby towns.
By Bus: Numerous bus services stop near the store, including the 74, 76, and 124, operated by National Express West Midlands.
By Car: The store has on-site parking facilities, with disabled parking spaces available. Additionally, several nearby car parks, such as New Square Car Park, offer convenient parking options.

Featured Characteristics

O2 Shop West Bromwich stands out with several unique features that enhance the customer experience:

In-Store Pick-up: Customers can enjoy the convenience of collecting their online purchases at the store, ensuring a swift and secure delivery process.
Wheelchair-Accessible Parking and Entrance: The store is committed to providing equal access to all customers, with dedicated wheelchair-accessible parking and an accessible entrance.
Wi-Fi: Free Wi-Fi is available in-store, allowing customers to stay connected while browsing or seeking assistance from the store's team.
Quick Visit Service: The store offers a quick visit service, enabling customers to complete simple tasks, such as topping up credit or checking their bills, in a matter of minutes.
Payment Options: O2 Shop West Bromwich accepts various payment methods, including credit and debit cards, as well as NFC mobile payments, ensuring a seamless checkout process.

Practical Information

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom
Phone:1212729099
Website:stores.o2.co.uk
Opening Hours:
- Monday to Friday: 9:00 AM - 8:00 PM
- Saturday: 9:00 AM - 7:00 PM
- Sunday: 11:00 AM - 5:00 PM

Customer Reviews and Positive Aspects

With an average rating of 3.9/5 from 170 reviews on Google My Business, O2 Shop West Bromwich receives praise for several aspects of its service:

Knowledgeable Staff: Many customers commend the helpful and knowledgeable staff, who provide excellent advice and assistance in selecting the right products and plans.
Efficient Service: Customers appreciate the quick and efficient service they receive, with several mentions of swift repairs and hassle-free upgrades.
Clean and Well-organized Store: Several reviews highlight the store's cleanliness and well-organized layout, contributing to a pleasant shopping experience.

The positive aspects mentioned in reviews, such as the friendly and knowledgeable staff, efficient service, and well-maintained store, reflect O2 Shop West Bromwich's commitment to providing an excellent customer experience.

Frequently asked questions about O2 Shop West Bromwich

What mobile brands do they offer?

They offer devices from leading brands like Apple; Samsung; and more.

Do they provide mobile phone repair services?

Yes; they offer repairs for screen replacements; battery issues; and water damage.

Are there public transportation options nearby?

Yes; the store is near West Bromwich Central Station and has nearby bus stops.

Is the store wheelchair accessible?

Yes; the store has a wheelchair-accessible entrance and parking.

Can I pick up online purchases at the store?

Yes; they offer in-store pick-up for online purchases.

Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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